Frequently Asked Questions

Q: What types of custom products do you offer?
A: We specialize in custom t-shirts, hats, mugs, tumblers, wind spinners, and a variety of other personalized crafts. If you have a special request, feel free to reach out, and we’ll do our best to bring your vision to life!


Q: How do I place a custom order?
A: Ordering is easy! Simply browse our website, select the product you want, and provide your customization details. You can upload images, choose fonts, colors, and add personalized text. If you need assistance, contact us, and we’ll guide you through the process.


Q: How long does it take to receive my order?
A: Processing times vary depending on the complexity of the design, but most orders are completed within 5-7 business days. Shipping times depend on your location, and we offer expedited options if you need your item sooner.


Q: Do you offer bulk discounts?
A: Yes! If you’re ordering in bulk for events, businesses, or special occasions, contact us for special pricing and discounts.


Q: What file types do you accept for custom designs?
A: We recommend high-quality PNG, JPEG, or vector files (SVG, AI, PDF) for the best print quality. If you’re unsure about your file, send it to us, and we’ll check if it meets our requirements.


Q: Can I see a preview of my design before it’s made?
A: Absolutely! We provide digital mockups for approval before production begins. This ensures your design looks just the way you envisioned it.


Q: What is your return policy?
A: Since our products are custom-made, we do not accept returns unless there is a defect or mistake on our part. If there is an issue with your order, please contact us within 7 days of receiving it, and we’ll make it right.


Q: Do you ship internationally?
A: No, we apologize for the inconvenience but we only ship within the continental US. Shipping rates and delivery times will vary based on your location.


If you have any other questions, don’t hesitate to reach out to us. We’re here to help make your custom creations a reality!

We offer a wide range of custom printed products including T-Shirts, Caps, Mugs & Tumblers, Hot Plates, Wind Spinners, and more.

Yes, Designs by Griffinfly is a small veteran-owned business located in Jacksonville, NC.

We operate exclusively online, providing our services to customers everywhere.

To place a custom order, simply browse our products and use the customization options available on our website.

We stand out as a small business offering unique custom printed products with a personal touch.

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